Privacy Policy

Who we are

This website and the Plunger AI answering service are operated by Chloe Barbieri, trading as Plunger AI. Chloe Barbieri is the data controller for the personal data described in this notice, meaning she decides how and why it is processed. Contact: hello@strikelv.com.

Personal data we collect and why

Account data (name, email address, login credentials): to create and secure your customer account and provide the service.

Business onboarding details (company name, phone numbers, service area, hours, integration preferences): to set up and run your answering service.

Contact and support messages (name, email, phone, message content): to respond to inquiries and provide customer support.

Assistant conversations: demo conversations are saved in your browser's local storage and sent to our AI provider to generate responses. Do not include passwords or payment details.

Usage and technical data (IP address, device and browser identifiers, request logs): to deliver the site, prevent fraud and abuse, keep systems secure and improve the product.

Legal basis

We process account, onboarding and support data to perform our contract with you; usage and technical data based on our legitimate interests in operating a secure, reliable service; any marketing messages only with your consent, which you can withdraw at any time; and records we must keep to comply with legal obligations such as tax and accounting rules.

Who we share data with

Service providers that help us run the service, such as hosting, database, AI processing and support tools, acting on our instructions.

Paddle.com, our Merchant of Record, for the sale of our product, subscription management, payments, tax compliance and invoicing. Paddle collects your card and billing details directly; we never see or store your full card number.

Professional advisers (legal, accounting) where needed, and authorities where required by law. We do not sell your personal data.

Data retention

We keep account and onboarding data for as long as your account is active and for up to 12 months after it closes. Support messages are kept for up to 24 months. Technical logs are kept for up to 90 days. Records required for tax or legal purposes are kept as long as the law requires. When data is no longer needed, we delete or anonymise it.

Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit (HTTPS), access controls that limit each account to its own records, restricted administrative access and reputable infrastructure providers.

International transfers

We are based in the United States and our providers may process data in the US and other countries. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or export your personal data, to object to processing, and to withdraw consent. California residents have the rights provided by the CCPA/CPRA; UK and EEA residents may also complain to their data protection authority. Email hello@strikelv.com to make a request — we respond within one month. You can delete demo conversations by clearing this site's browser storage.

Cookies and local storage

We use only essential cookies and browser storage needed to keep you signed in, run checkout and save demo conversations. We do not use advertising cookies. You can clear them in your browser settings.